Refund policy

Returns & Refund Policy

At Narrow Minded Railworks, we want you to be satisfied with your purchase. If there is an issue, we offer returns and refunds under the conditions below.

Returns
You may request a return within 30 days of receiving your order.

To be eligible for a return:

  • Items must be unused and in the same condition as received
  • Items must be returned in their original packaging
  • Proof of purchase (order number or receipt) is required

Due to the nature of our products, we cannot accept returns for:

  • Items that have been assembled, painted, modified, or used
  • Custom or made-to-order items
  • Gift cards

How to Request a Return

To start a return, please contact us at:

📧 sales@narrowmindedrailworks.com

Include your order number and reason for return.
Returns must be approved before being sent back. Items returned without prior approval will not be accepted.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is faulty or incorrect
  • We recommend using a tracked service, as we cannot be responsible for items lost in transit

Damaged, Faulty, or Incorrect Items

Please inspect your order upon delivery.
If your item is damaged, faulty, or incorrect, contact us within 7 days of delivery with photos of the issue.

We will assess the situation and offer a replacement, refund, or other suitable resolution.

Exchanges

If you would like to exchange an item, the quickest method is to:

  1. Return the original item (once approved)
  2. Place a new order for the replacement item

Refunds

Once your return is received and inspected, we will notify you of the outcome.

If approved:

  • Refunds are processed within 3–5 business days
  • Refunds are issued to the original payment method

Please allow additional time for your bank or payment provider to complete the transaction.

Shipping & Delivery

  • Orders are typically dispatched within 1–2 business days
  • Delivery times vary depending on location:
    • UK: 2–4 business days
    • International: 5–14 business days

Delivery times are estimates and may vary due to postal delays or customs processing.

Contact

If you have any questions about returns, refunds, or shipping, please contact:

📧 sales@narrowmindedrailworks.com